Returns & Refunds Policy
We want you to be happy with your purchase from Everan Online. Please read how returns, refunds and exchanges work before ordering.
Refunds
Refunds are issued only when an item is defective or faulty. Contact us within 7 days of delivery with your order number and clear photos of the defect. To receive a full refund, the item must be shipped back to us at the buyer’s cost. Once we receive and inspect it, the refund is processed to your original payment method.
Returns
Returns are welcome. For approved returns that are not a defect refund (for example an exchange or store credit), Everan Online covers the cost of shipping the item back to us. Please contact us before sending anything back so we can approve the return and arrange it.
Incorrectly Placed Orders and Exchanges
If you ordered the wrong item or part, or want to exchange for something else, shipping in both directions is for the buyer’s account. Please check fitment before ordering, and message us if you are unsure.
Items Sent Incorrectly by Us
If we send you the wrong item, Everan Online covers all shipping costs to correct it.
Condition of Returned Items
Items must be unused, in original packaging and in the same condition you received them, apart from any defect being claimed.
How to Start a Return or Refund
WhatsApp us on 072 620 4518 or email [email protected] with your order number and a short description of the issue.
This policy applies alongside your rights under South African consumer law.
